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Terms of Service

Effective date: September 21, 2026

These Terms of Service (the "Terms") govern access to and use of the Skiffly platform, websites (skiffly.dev, skiffly.cloud and subdomains), command-line tools, APIs and related services (together, the "Service") provided by Fluenta SAS, a company organized under the laws of the Oriental Republic of Uruguay ("Fluenta", "we", "us"). By creating an account or using the Service you ("you", "Customer") agree to these Terms, our Privacy Policy and our Acceptable Use Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind it.

1. The Service

Skiffly is a platform-as-a-service that builds and runs your applications from a Git repository or container image, provides networking, domains, storage volumes, databases from templates and related tooling. We may add, change or discontinue features at any time; we will give reasonable notice of material changes that affect running workloads.

2. Accounts

You must be at least 18 years old. You sign in with a third-party identity provider (GitHub); you are responsible for securing that account, your API tokens and anything done through them. Notify us at legal@skiffly.dev of any unauthorized use. One person may hold one personal workspace; we may require identity or payment verification before enabling certain resources ("trust tiers").

3. Your content and applications

You retain all rights to the code, data and content you deploy ("Customer Content"). You grant us a limited license to host, copy, build, execute, transmit and display Customer Content solely to provide the Service. You are solely responsible for Customer Content, for applications you run, for the traffic they generate and for complying with the licenses of software you deploy (including templates, which are third-party software provided as-is).

4. Acceptable use

You must comply with the Acceptable Use Policy. In short: no cryptocurrency mining, no unsolicited email, no attacks or scanning, no proxies/VPN exits, no illegal content, no circumvention of limits. We may throttle, suspend or remove workloads that violate the policy or endanger the platform, and we may do so without notice where necessary to protect the Service or other customers.

5. Plans, fees and payment

  • Prepaid balance. The Service is billed against a prepaid balance in US dollars, topped up by PayPal or cryptocurrency (processed by NOWPayments). Balance is not a deposit and bears no interest.
  • Plans. Plans (currently Free, Hobby and Pro) set resource limits and include a monthly subscription fee that is charged from your balance at the start of each billing period and that includes an equal amount of usage.
  • Usage. Compute (vCPU, memory), storage volumes, network and other metered resources are charged hourly at the rates shown on the Pricing page and in your dashboard. Rates may change with at least 30 days' notice on the pricing page.
  • Trial credit. New verified personal workspaces may receive a one-time promotional credit. It is non-refundable, non-transferable and may be withdrawn in case of abuse.
  • Negative balance. If your balance reaches zero, running workloads continue for a grace period (currently 3 days) after which they are paused until you top up. You remain liable for usage incurred during the grace period. You may set a spend limit and enable automatic top-ups in the dashboard.
  • Taxes. Fees exclude taxes. Where we are required to collect VAT or similar taxes, they are added to the amount charged.
  • Refunds. Prepaid balance top-ups are refundable on request for the unused part within 14 days of the top-up, less payment-provider fees; promotional credits and consumed usage are not refundable. Cryptocurrency top-ups are refunded in USD-equivalent to a PayPal account or, where impossible, as platform credit.

6. Availability, backups and support

We aim for high availability but do not guarantee uninterrupted operation. We take platform-level backups of volumes for disaster recovery; you are responsible for your own backups of data that matters to you. Support is provided by email and community channels on a best-effort basis. Service level agreements, if any, are offered under a separate written agreement.

7. Suspension and termination

You may delete your workspace at any time from the dashboard; deletion is permanent and volumes are destroyed. We may suspend or terminate accounts that violate these Terms, remain unpaid, are inactive for more than 12 months (free plan), or where required by law. On termination we may delete Customer Content after 30 days; we will make reasonable efforts to let you export data before that, unless prohibited or in cases of abuse.

8. Intellectual property

The Service, its software, documentation and branding are owned by Fluenta and its licensors. You may not copy, modify, reverse engineer or resell the Service except as permitted by law or by open-source licenses that apply to specific components. Feedback you give us may be used without obligation.

9. Third-party services

The Service relies on third-party providers (for example hosting in Hetzner data centers in Finland, Railway for the control plane, Cloudflare for DNS and TLS, GitHub for sign-in and source code access, PayPal and NOWPayments for payments, Brevo for transactional email). Their terms apply to your use of their services through Skiffly. We are not responsible for third-party services or for templates authored by third parties.

10. Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, FLUENTA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTY THAT THE SERVICE WILL BE ERROR-FREE OR THAT DATA WILL NOT BE LOST.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, FLUENTA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR GOODWILL. FLUENTA'S TOTAL LIABILITY ARISING OUT OF THE SERVICE IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THAT PERIOD OR USD 100, WHICHEVER IS GREATER. These limitations do not apply to liability that cannot be limited by law.

12. Indemnity

You will defend and indemnify Fluenta against claims arising from Customer Content, your applications, your violation of these Terms or of applicable law.

13. Data protection

Our processing of personal data is described in the Privacy Policy. Where you process personal data of others through the Service, you are the controller and we act as your processor; our Data Processing Addendum is available on request at legal@skiffly.dev.

14. Changes to these Terms

We may update these Terms. Material changes will be announced by email or in the dashboard at least 14 days before they take effect. Continued use after that date means acceptance.

15. Governing law and disputes

These Terms are governed by the laws of the Oriental Republic of Uruguay. Disputes will be resolved by the competent courts of Maldonado, Uruguay, without prejudice to mandatory consumer-protection rules of your country of residence. Before going to court, you agree to try to resolve the dispute with us informally by writing to legal@skiffly.dev.

16. Miscellaneous

These Terms are the entire agreement between you and Fluenta regarding the Service. If any provision is unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. Notices to us: legal@skiffly.dev. Notices to you: the email associated with your account.

Fluenta SAS · RUT 220952010019 · Punta del Este, Uruguay · legal@skiffly.dev

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